Manufacturer's Product Warranty
All of the products found on our website come with a 12 month manufacturer warranty against manufacturing faults (please refer to individual listings for specific warranty information). If a fault develops within the warranty period as a result of a manufacturing defect, the manufacturer will provide replacement parts free of charge. General wear and consumables are not covered by their warranty. The manufacturer usually includes warranty terms in their user manual.In the event of a repair requirement, parts will be supplied under warranty free of charge but labour and call out charges will apply if you are unable to replace the part yourself. Labour and call out charge quotations can be provided by email or telephone. We would recommend that you consider our Enhanced Warranty Support Plan.
We would advise customers to retain the product packaging in case the product needs to be returned for repair to our Service Centre.
Enhanced Warranty Support Plan £115.00 Inc VAT
If you are considering buying an electric wheelchair or mobility scooter, then you may wish to consider taking out our optional 12 month support plan.
As manufacturers warranties generally do not include calls out and labour charges we would recommend our 12 Month Enhanced Warranty Support Plan which covers the cost of calls out and labour to diagnose faults and fit warranty parts for up to 3 calls out in the first year. If your product develops a fault we will try to diagnose the problem by telephone to provide the quickest and most cost effective solution, but should you choose the Enhanced Warranty Support Plan we will appoint an engineer to call out and fit the parts under warranty and there would be no charge incurred for call out and labour.
If you do not wish to use this service, we will either dispatch the parts to you via courier and you can appoint your own engineer or we could offer to arrange a chargeable call out for an engineer to visit. The Enhanced Warranty Support Plan does not cover the cost of calls out or labour to repair or fit parts not covered under the manufacturers warranty. is perfect for travel.
Returns
If you are not happy with your purchase from TravelMobility Ltd send it back within 14 days of Delivery
• The item must be as new and unused. Indications of use include, but are not limited to: cracks, scratches, dirty tyres, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or other areas of the product.
• The product must be sent back with all items including (but not exhaustive) keys, battery, charger, manual and original packing**
• Return shipping costs are the responsibility of the customer, we recommend you use a tracking service and shipping insurance
• Items must be returned within 14 days
• Unfortunately, delivery service fees, including Next-Day and Overnight
shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable
Collection Return
If your product was delivered by Standard Courier Delivery and you wish to return it by courier you will incur one of the following charges. If you select a returns collection you are confirming that you will accept the returns charge.
Refunds are processed within 7 days following receipt of goods.
Mobility Scooter £60.00
Power Wheelchair. £60.00
Walking Aids. £20.00
Engineer Delivery Service £49.00
If you would prefer assistance unpacking and setting up your scooter or wheelchair you could choose our Engineer Delivery Service.
The engineer will call by appointment and take care of the heavy lifting. He will unpack, set up and demonstrate the product to make sure it is suitable for you.
